Digital Product Policy

At Smart Solutions Online Developments LLC-FZ, we are committed to providing our clients with high-quality digital products that enhance their online experience and streamline their operations. This Digital Product Refund Policy outlines our approach to refunds for digital products purchased through our automatic system.

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1. Refund Eligibility

1.1 We do not offer refunds for any digital products purchased through our automatic payment system.

1.2 Once the payment is successfully processed and the digital product package is delivered to the client's email address, the purchase is considered final.

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2. Customer Support and Technical Assistance

2.1 We are dedicated to providing free customer support and technical assistance to our clients to ensure a smooth experience with our digital products.

2.2 If clients encounter any issues or failures related to the installation or functionality of the purchased digital product, they can contact our customer support team for assistance.

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3. Misunderstanding Installation Guide

3.1 In case a client faces challenges due to a misunderstanding of the installation guide provided, our customer support team will work diligently to guide them through the correct installation process.

3.2 We encourage clients to thoroughly review the installation guide and seek assistance from our customer support team before concluding that the digital product is non-functional.

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4. Contacting Customer Support

4.1 For customer support and technical assistance, clients can reach out to our support team at support@uae-smartsolutions.com

4.2 Our support team will aim to respond to inquiries promptly and provide guidance to resolve any issues clients might encounter.

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5. Exceptions

5.1 If there are exceptional circumstances that warrant a refund, such as technical issues that prevent the digital product from functioning entirely, a refund request will be considered on a case-by-case basis.

5.2 Refund requests based on exceptional circumstances must be submitted in writing to us through the section at the end of the page within 2 days from the date of purchase.

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6. Amendments to the Refund Policy

6.1 Smart Solutions Online Developments LLC-FZ reserves the right to amend or update this refund policy at any time.

6.2 Clients will be notified of any changes to the refund policy through our official website or communication channels.

By making a purchase through our automatic payment system, clients acknowledge and agree to the terms outlined in this Digital Product Refund Policy.

For further information or inquiries about our refund policy, please contact our customer support team.